What happens if I don't pay my bill?

There will be several reminders if an invoice is late. If you don't pay your bill, HEROweb may suspend your service. A late fee of 1.5% of the invoice amount will be applied for every month the invoice is late. We will send an email notification to you 10 days prior to deactivation.

A reactivation fee of $75 will be applied to suspended accounts.